Term of Services
We Ships worldwide from Bangkok, Thailand. Unfortunately we can not deliver to PO Boxes or military post office addresses, APO or FPO address. Shipping cost depends on a product's weight and your location.
Also please keep in mind that the post office will not release your EMS packages without your signature. This means, if there's no one present at your address at the time of delivery, your package will not be left on the backdoor or in your mailbox by the postman. Instead, you will probably receive a notice indicating that there's a package addressed to you which you'll be able pick up at your local post office. Items are shipped from our Istanbul office. The shipped items will require a recipient signature to validate it has arrived to its destination.
Please understand that an international shipping quote, that shown on the website, does not include any customs, duties, taxes or other fees that may be charged by your government and its agencies. We does not assume responsibility for unclaimed merchandise due to non-payment of such customs, duties, taxes or other fees. For further information pleas contact the appropriate government authority in your area. (Customers are responsible for any and all import duties, taxes or brokerage fees.)
For honest, nowadays, Thai Customs is very strictly about declare real value in invoice. If your company have your own forwarder e.g. TNT, FedEx, you can discuss to your forwarder and tell us what we have to do. We will help you with our best.
As a customer of ThaiEasyElec you have 15 days period from the date of receiving the goods within which you may return the item if you are not satisfied with it. Please note that we are unable to exchange items, unless you received a defective or incorrect item.
We cannot accept returns of certain items, including:
- Any item that is returned more than 15 days after delivery.
- Semiconductor chips, which are not part of an assembled board, e.g. programmable microcontrollers that were purchased as a separate item
- Any item that is not returned in an "as-new" condition, e.g. is damaged due to abuse or shipment, or is missing any parts.
Once we have received the item back from you in reasonable condition, we will fully refund the cost of the item within 14 days. Shipping costs, however, can not be refunded. All correspondence in matters of returns will be conducted via email. Before sending back any item please contact us by Email or by calling 66-2954-2408 in order to receive a Return Merchandise Authorization (RMA) number and a return shipping label. No returns will be accepted without RMA number. Please provide the following information when contacting us:
- Item number, Product Description
- Reason for return: Defective, Incorrect item, Item does not meet expectations
- Your order number/invoice number
All merchandise returns for a refund or credit must be within 14 days in new, resalable condition.
ThaiEasyElec provide accurate descriptions and high quality merchandise. If you have any problems with your order, please let us know as soon as possible. We will do everything correctly. Any reports of problems with an order shipped more than 30 days ago cannot be serviced.
We are searching for distributors. Contact to us if you are interested in distributing our products. Please contact to info at thaieasyelec dot com.